Refund policy
Return & Refund Policy
At Things You Need, we want you to be happy with your purchase. Please read our policy carefully before ordering.
Eligibility for Returns We accept returns only for items that arrive damaged, defective, or incorrect. We do not accept returns for change-of-mind purchases.
To be eligible, you must contact us within 14 days of receiving your order. Items must be unused and in their original packaging.
How to Request a Return Email us at gigr8allthex@gmail.com with:
- Your order number
- A description of the issue
- Photos of the damaged or defective item
We will review your request and respond within 2–3 business days.
Refunds Once your return is approved, we will issue a refund to your original payment method within 5–10 business days. Shipping costs are non-refundable.
Non-Returnable Items The following items cannot be returned: electronics that have been opened and used, personal care items, and items marked as final sale.
Lost or Stolen Packages We are not responsible for packages lost or stolen after confirmed delivery. Please contact your local carrier for assistance.